The Challenges Of Franchising In UAE

Although I am retired now, I always found the prospects of entering additional foreign markets interesting. It is actually quite fun to create the regional variations in your business model to succeed. In a franchising company there are even more dynamics to consider. After all, you have a successful model, which has prompted others to contact you from foreign lands. But, you also know that the exact business model which made you successful in the US and other foreign markets will not be the same in places like Asia, Africa, South America, or the Middle East.

Not long ago, a gentleman contacted me, and this happens every couple of weeks or so, wanting to take my business model to his country. In this case it was the UAE, and he wanted to know how we would deal with such things as pollution control, water shortages, and differences in culture, regulations, law, and the consumer markets in his nation-state. Our franchise is a mobile washing service business. And we do have pollution control systems, some of the best in the world available, but it adds cost and takes longer to wash, or at least set up time and so if it is mobile it can be challenging while still trying to keep customer price low?

If the current business model is not viable at the price point, it needs to be tweaked to work, or one should never be afraid to pass on the deal either, likewise you have to make sure you follow the rules and your franchisee is well connected enough not to step on any toes, as they might easily get their but arrested or the laws and rules changed on short order, adds risk to any investment. Although similar to US law somewhat, it’s still run by the powers that be and you need their nod and go ahead, or cut them into the deal. That’s the way it’s done, you cannot argue or try to force your US Laws on them, it doesn’t work that way.

Indeed, I was told by the interested party that; “Abu Dhabi thrives on cheap labor, where they mostly come from countries in the South Asia (India, Pakistan, Bangladesh, etc.) There is no minimum wage here, so most of the ‘laborers’ wages range from (600-1,500 dhs.) a month (150-400 US Dollars). In terms of labor, that shouldn’t be much of an issue.”

In their nation you need to have a local sponsor from Abu Dhabi and they need to be 51% owner, which is interesting and similar to a number of countries, and in most cases such rules applies to Franchising too. Or if the licensed rights to the area could be granted, thus, the franchisor essentially has zero ownership, and the franchise buyer (which could be a partnership with a foreign entity). Meaning it’s a non-issue when it comes to franchising.

Something else many small time franchisors forget is that it is quite costly to draw up international agreements or attempt to make any type of offer in this case, without having all up-front payment of non-returnable deposits to cover those costs of course. Indeed, I have considered franchising in the UAE at length over the years, and rejected it each time for many of these reasons.

Franchising Lessons from 2010 World Cup

25th June 2010:

I enjoy taking business lessons from non-business niche. This time, I take areflection and philosophical look at 2010 FIFA World Cup South Africa. Of course, I enjoy the football/soccer games, but I also enjoy the wealth of lessons I can benefit from for my entrepreneurial journey. 2010 World Cup is full of surprises. Check out how New Zealand (#78 FIFA world ranking) can hold the all-powerful Italy (#5, 2006 World Cup Champions) to a 1-1 draw. Also check out how USA toys England for a 1-1 draw. How about France’s defeat to a weaker Mexico team 0-2?

Lessons for the Franchising Community

Here are the lessons I take during the 2010 World Cup so far:

1. The world is catching up – keep yourself competitive

Brazil defeat Korea DPR (North Korea) 2-1. The win itself is already foreseen, but it’s shocking for such legendary footballing country (#1 FIFA world ranking) wins by a minimal margin against the Korea DPR team, #105 in FIFA world ranking. Starting and running a business, regardless of how difficult they are, are even more challenging today. More established countries – business-wise, such as the United States shouldn’t overlook how China and the rest of the world are catching up to grab their share of pie in global business.

I understand that the US prides itself as the franchising behemoth – but never procrastinate, as the worldis catching up! In South East Asia, Philippine is establishing itself as a successful country in franchising. India is also catching up (although, unfortunately, we dont even quality for the FIFA World Cup)

Never forget the power of Internet; it virtually eliminates geographical boundaries and lower barrier to entryfor global businesses to compete with each other. With the ever-increasing in importance of Internet-basedbusiness strategy, there will be more successful business people from all oentrepver the world that arecompetitive incorporating Internet into the core of their business. A lot of franchisees now face the problemof the internet overshadowing their business, for example: BigFlix Franchising model (Online vs. Offline)

The single unit franchisee that your competitor just recruited can be the multi unit, well financed franchiseeof tomorrow. Plan for it, and stay competitive.

2. Manage your ego, look for a collaboration to better your business

Strong football (socer) countries, such as England and France, comprise of multi-talented and world’s bestplayers that often come with ‘better than thou’ ego. To get the players to play as a team is a real challenge.Players from weaker football countries, such as New Zealand, are most likely to be more than willing to put their ego aside and think team-working above anything else. From what I’ve seen so far, teamwork does beat talent. “I can do this myself” is no longer a valid business strategy today. With the growing importance of social networking sites, such as Twitter and Facebook, for businesses, DIY (do-it-yourself) in Franchising or entrepreneurship is no longer effective.

You need to collaborate with others to keep yourself competitive. Conferences and Expos are great, but today you need to set up a ‘cell group’ for business or a business club, in which members can help each other out to grow their business, instead of competing with each other; a place where you can share business ‘secrets’ and best practices you know and receive the same in return – take and give in its purest form. We started off by creating Way2Franchise.com , the most popular franchising site as well as the Linkedin Group , where the Indian franchising community can socialise and work together as a TEAM.

How Social / Cooperative are you as franchisees and your franchisee meetings (as a franchisor)?

3. Your business might be small, but your impact is huge

New Zealand might be a ‘weak’ country in football, but the team performance inspires others – the small guys CAN do something big in the biggest stage of global football. Others can say, “We might have a chance to make it!” Owning a franchisee is probably the coolest “job” ever. In whichever part of the world you are living right now, you – a franchisee – are one of the agents of change – you, along with the other fellow franchisees, are the real driving force of your region’s economy – you create jobs; you better your local community; all in all, you add value to the community. Enlarge the Impact and Be Proud of yourself.

Are you a football (soccer) fan and in the franchising business? If so, have your say!

Dhawal Shah with inputs from Ivan Widjaya

Not Just Soccer FanS, BUT A FRANCHISE EVANGELISTS

Tags:

FIFA World Cup 2010, Franchising, Franchisee, Entrepreneur, Small Business, Franchisor